Effective Date: 14/02/2025
Thank you for choosing Thee Old Gray Windpasser as your trusted provider of [Products/Services]. We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully to understand the terms and conditions for refunds, returns, and exchanges. This policy is designed to provide clarity and ensure a positive shopping experience for you

1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 30 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

2. Refund and Shipping Charges
We understand the importance of transparent and fair refund and postage charges.

3. Replacement/Exchange: We’ll replace the item with a better quality item as per your preference, subject to availability once the defective item has been returned. We do not refund return postage costs.

4. Money Refund: We’ll return the cost of the item if required, to the original payment method used for the purchase once the part has been returned less the postage costs. We do not refund the return postage costs.